SHOPPER'S "IMAGE"

We wish to welcome you as a shopper and look forward to working with you!

"We can only be as good as our Shoppers!" We have 'Image Standards' for our Mystery Shoppers at imedgexperts, inc. You are the eyes and ears of our company and we value your observations! You must have an eye for detail, a great memory and patience. You must also possess the ability to keep confidential information secure. Outstanding written and oral communication skills, excellent time management and self-motivation are a must! Finally, you must have the ability to meet deadlines and follow directions with ease. Your actions while conducting a shop for one of our clients has to be professional.Above all, the integrity of your shop has profound consequences. Your observations affect the lives and careers of the employees you shop, and your integrity has to be your top priority.

Professional Mystery Shoppers are:

*Detailed *Observant *Objective *Discreet

For more information about being a Professional Mystery Shopper, please look at Shopper's Help below.

SHOPPER'S HELPS

imedge POLICES AND PROCEDURES

As listed from Dr. Ilisha Newhouse's new book "Mystery Shopping Made Simple", the Do's and Don'ts of Mystery Shopping are:

Do's:

• Give the associate the opportunity to suggestive sell and demonstrate items.
• Be fair and objective.
• Get names and descriptions.
• Write in complete sentences, using proper grammar and spelling.
• Meet the time constraints of the assignment.
• Communicate a need for an extension of the assignments.
• Catch the employee doing the right thing and praise her or him.
• Check for congruency in all areas of the report.
• Get a receipt and mail in proof of your shop.

Don'ts:

• Forget to get names.
• Be afraid of entering a store.
• Rush.
• Delay processing paperwork.
• Submit a report in an incorrect manner.
• Utilize opinions.
• Forget to communicate a need for an extension.
• Forget to send in a receipt.

Also read Dr. Ilisha Newhouse's book "Mystery Shopping Made Simple". Click Here To go to Dr. Newhouse's site.

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